Centralized Data Governance: The Key to Digital Transformation and Improving Accountability at the Regional Office of the Ministry of Religious Affairs of West Sulawesi Province
Keywords:
Akuntabilitas; Birokrasi; Integrasi; Pelayanan Publik; Sistem Informasi; Tata Kelola Data; Transformasi Digital; Sulawesi Barat.Abstract
This article analyzes data governance issues at the Regional Office of the Ministry of Religious Affairs of West Sulawesi Province, resulting in slow public services and complex bureaucracy. Various structural and technical issues, such as the lack of information system integration that creates the phenomenon of "information silos," and reliance on manual processes, collectively hamper digital transformation and accountability. This paper uses a qualitative method with a literature review approach. Data were collected from various secondary sources, including scientific journals, official government reports, management books, and laws and regulations related to the Electronic-Based Government System (SPBE) and public services. Seven policy alternatives are formulated to address these issues, ranging from directive approaches to fundamental changes. These policy alternatives include the formation of a special task force, standardization of data formats, mandatory use of a centralized system, priority budget allocation for technology, the formation of a helpdesk team and ongoing training, gradual data integration, and business process reengineering (BPR). Conceptual and theoretical support, such as Data Governance Theory, the Concept of Digital Transformation, the Concept of Accountability, and the Concept of Public Sector Innovation, provide a strong scientific foundation for each recommendation. It is hoped that this policy can be a strategic guide for the Regional Office of the Ministry of Religion of West Sulawesi Province to create an efficient, transparent and modern bureaucracy, which will ultimately improve the quality of service to the community.
Downloads
References
Allison, G. T. (1971). Essence of decision: Explaining the Cuban missile crisis. Little, Brown and Company.
Ancona, D., & Caldwell, D. (1992). Demography and design: Predictors of new product team performance. Administrative Science Quarterly, 37(3), 321–341.
Argrys, C., & Schön, D. A. (1978). Organizational learning: A theory of action perspective. Addison-Wesley Publishing Company.
Batini, C., & Scannapieco, M. (2006). Data quality: Concepts, methodologies and techniques. Springer.
Brynjolfsson, E., & McAfee, A. (2014). The second machine age: Work, progress, and prosperity in a time of brilliant technologies. W. W. Norton & Company.
Bryson, J. M. (2018). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement (5th ed.). Jossey-Bass.
Chen, H., & Popovich, M. (2003). Intelligence and security informatics: Decision making and support. Springer.
DAMA International. (2017). The DAMA guide to the data management body of knowledge (DMBOK2). Technics Publications.
Davenport, T. H., & Harris, J. G. (2007). Competing on analytics: The new science of winning. Harvard Business Press.
Deshwal, V. (2015). The importance of training and development in public administration. International Journal of Public Policy and Administration Research, 2(1), 18-24.
Dessler, G. (2020). Human resource management (16th ed.). Pearson.
Dunn, W. N. (2016). Public policy analysis: An introduction (6th ed.). Routledge.
Dwivedi, A., Singh, P., & Singh, R. (2015). Information system integration and data quality: A study of public sector organizations. International Journal of Public Information Systems, 11(2), 1-15.
Eckerson, W. (2002). Data quality and the bottom line. The Data Warehouse Institute.
Fadli, M., & Rahman, A. (2022). Peran Infrastruktur Teknologi Informasi dalam Optimalisasi Pelayanan Publik. Jurnal Teknologi Informasi Komunikasi, 15(1), 54-68.
Fountain, J. E. (2001). Building the virtual state: Information technology and institutional change. Brookings Institution Press.
Janssen, M., & Estevez, E. (2013). Lean government and the role of information technology. Information Polity, 18(3), 205-218.
Jarvenpaa, S. L., & Leidner, D. E. (1999). An informational view of knowledge management. Journal of Management Information Systems, 16(1), 1-21.
Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (Kemenpan-RB). (2022). Perjalanan Reformasi Birokrasi: Capaian dan Tantangan. Kemenpan-RB RI.
Khan, M. H. (2011). E-government and administrative reform: A case study of Bangladesh. Journal of Public Administration and Governance, 1(1), 1-12.
Korstjens, I., & Van Veen-Dirks, P. M. (2013). Information governance: A critical success factor for business intelligence. Information Management & Computer Security, 21(5), 373-388.
Kotter, J. P. (1995). Leading change: Why transformation efforts fail. Harvard Business Review, 73(2), 59–67.
Laudon, K. C., & Laudon, J. P. (2019). Management information systems: Managing the digital firm (15th ed.). Pearson.
Lestari, A. D. (2019). Patologi Birokrasi dalam Pelayanan Publik di Indonesia: Analisis Faktor-Faktor Penghambat. Jurnal Administrasi Publik, 12(3), 201–215.
Loshin, D. (2010). The practitioner's guide to data quality improvement. Morgan Kaufmann.
Malik, P. (2011). Managing enterprise information silos. Journal of Enterprise Information Management, 24(1), 16–29.
Moore, M. H. (1995). Creating public value: Strategic management in government. Harvard University Press.
Organisation for Economic Co-operation and Development (OECD). (2019). The future of government: The role of technology and automation. OECD Publishing.
Osborne, S. P., & Brown, K. (2013). Managing change and innovation in public service organizations. Routledge.
Peraturan Menteri Agama Republik Indonesia Nomor 42 Tahun 2016 tentang Organisasi dan Tata Kerja Kementerian Agama. (2016).
Peraturan Pemerintah Republik Indonesia Nomor 71 Tahun 2019 tentang Penyelenggaraan Sistem dan Transaksi Elektronik. (2019).
Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik. (2018).
Pidd, M. (2012). Tools for thinking: Modelling in management science. Wiley.
Prasetyo, D. (2017). Transparansi dan Akuntabilitas dalam Tata Kelola Pemerintahan. Jurnal Ilmu Pemerintahan dan Sosial Politik, 1(2), 55-68.
Prawoto, D. W., & Wibowo, A. (2020). Reformasi Birokrasi dan Peningkatan Kualitas Pelayanan Publik. Jurnal Kebijakan Publik, 17(1), 45–60.
Putra, Y. R., & Wibowo, A. (2021). Analisis Dampak Digitalisasi dan Otomatisasi Terhadap Efisiensi Pelayanan Publik. Jurnal Administrasi Publik, 14(3), 211-225.
Rusmana, A. (2017). Tata Kelola Teknologi Informasi Pemerintah: Strategi dan Implementasi. Yogyakarta: Andi Offset.
Sari, D., & Wibowo, A. (2022). Evaluasi Kebijakan Pelatihan Pegawai dalam Meningkatkan Kualitas Pelayanan. Jurnal Administrasi Publik, 15(1), 32-45.
Schroeder, S., & Robinson, M. (2018). Public sector human resource management. Routledge.
Senge, P. M. (2006). The fifth discipline: The art and practice of the learning organization (Rev. ed.). Currency.
Sharda, R., Delen, D., & Turban, E. (2020). Business intelligence, analytics, and data science: A managerial perspective (5th ed.). Pearson.
Susanto, H. (2019). Integrasi Sistem Informasi dalam Birokrasi Pemerintahan: Tantangan dan Solusi. Jurnal Administrasi Negara, 14(1), 35-50.
Talburt, J. (2011). Data quality and information systems: A management perspective. Morgan Kaufmann.
Undang-Undang Republik Indonesia Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik. (2008).
Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik. (2009).
United Nations. (2018). E-Government survey 2018: Gearing e-government to support transformation towards sustainable and resilient societies. United Nations Publications.
Wahyudi, S. (2019). Manajemen Perubahan Organisasi dalam Birokrasi Pemerintahan. Jurnal Ilmu Administrasi Negara, 12(1), 22-35.
Wang, R. Y., & Strong, D. M. (1996). Beyond accuracy: What data quality means to data consumers. Journal of Management Information Systems, 12(4), 5-34.
Weber, M. (1922). Economy and society: An outline of interpretive sociology. University of California Press.
Weimer, D. L., & Vining, A. R. (2017). Policy analysis: Concepts and practice (6th ed.). Routledge.
Widodo, J., & Lestari, S. P. (2020). Analisis Kesenjangan Kompetensi Aparatur Sipil Negara dalam Menghadapi Era Digital. Jurnal Ilmu Administrasi Negara, 13(2), 110-125.
Wijaya, D. (2019). Hubungan Antara Kompetensi dan Kinerja Pegawai di Sektor Publik. Jurnal Administrasi Publik, 12(3), 188–200.
Wixom, B. H., & Watson, H. J. (2010). The BI building blocks: Leveraging your data, technology, and people. Business Intelligence Journal, 15(1), 4-15.
World Bank. (2016). World Development Report 2016: Digital Dividends. World Bank Publications.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Arisal
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
